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Welcome to Running Cart ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application.
Information We Collect
Automatically Collected Information
When you install and use Running Cart, we automatically collect:
- Store Information: Your Shopify store domain, store name, and store owner contact information
- Customer Data: Customer names, email addresses, and order history necessary to track running carts
- Order Information: Order IDs, product details, quantities, prices, and fulfillment status
- Product Data: Product titles, SKUs, variants, and collection information
- Usage Data: How you interact with the app, settings configurations, and feature usage
Information You Provide
- Settings & Preferences: Bottle thresholds, cart duration, messaging customization, and collection selections
- Support Communications: Information you provide when contacting our support team
How We Use Your Information
We use the collected information to:
1. Provide Core Functionality
- Track customer bottle purchases across multiple orders
- Calculate running cart totals and threshold progress
- Apply fulfillment holds to eligible orders
- Send customer notifications about cart status
- Provide free shipping when thresholds are met
2. Improve Our Service
- Analyze app performance and user experience
- Identify and fix bugs
- Develop new features based on usage patterns
3. Communicate With You
- Send important updates about the app
- Provide customer support
- Notify you of changes to terms or features
4. Ensure Security
- Detect and prevent fraudulent activity
- Monitor for security vulnerabilities
- Maintain data integrity
Data Storage and Security
Where We Store Data
- Database: Your data is stored in secure, encrypted PostgreSQL databases hosted on Digital Ocean
- Location: United States (San Francisco)
- Encryption: All data is encrypted in transit (TLS/SSL) and at rest
Security Measures
We implement industry-standard security measures including:
- Encrypted database connections
- Regular security audits
- Access controls and authentication
- Automated backups
- Monitoring and intrusion detection
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Data Sharing and Disclosure
We DO NOT sell, trade, or rent your personal information to third parties.
We may share your information only in the following circumstances:
Service Providers
We may share data with trusted third-party service providers who assist us in operating our app:
- Digital Ocean: Database hosting and infrastructure
- Shopify: App platform and API integration
- SendGrid: Email notification delivery
These providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.
Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Valid legal processes (subpoenas, court orders, etc.)
- Requests from law enforcement or government agencies
- Protection of our rights, property, or safety
- Investigation of fraud or security issues
Business Transfers
If Running Cart is acquired by or merged with another company, your information may be transferred to the new owner.
Data Retention
We retain your information for as long as:
- Your Shopify store has the Running Cart app installed
- Required by law or for legitimate business purposes
- Necessary to resolve disputes or enforce our agreements
When You Uninstall
When you uninstall the Running Cart app:
- We retain data for 30 days to allow for reinstallation and data recovery
- After 30 days, we permanently delete:
- All running cart data
- Customer information
- Order tracking data
- App settings and configurations
- We may retain anonymized, aggregated data for analytics purposes
Your Rights and Choices
Depending on your location, you may have the following rights:
GDPR Rights (European Economic Area)
If you are in the EEA, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Request limitation of data processing
- Portability: Request transfer of your data to another service
- Objection: Object to certain types of data processing
- Withdraw Consent: Withdraw previously given consent
CCPA Rights (California Residents)
If you are a California resident, you have the right to:
- Know what personal information we collect
- Know whether we sell or disclose your personal information
- Opt-out of the sale of personal information (we do not sell data)
- Request deletion of your personal information
- Non-discrimination for exercising your rights
How to Exercise Your Rights
To exercise any of these rights, contact us at:
We will respond to your request within 30 days.
Cookies and Tracking
Running Cart uses minimal cookies and tracking:
Essential Cookies
We use session cookies to:
- Authenticate your Shopify session
- Maintain app functionality
- Remember your preferences
Analytics
We may use analytics tools to understand how merchants use our app. This helps us improve the user experience.
You can control cookies through your browser settings.
Children's Privacy
Running Cart is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
International Data Transfers
If you are located outside United States of America, please note that your information may be transferred to and processed in countries where we operate. These countries may have different data protection laws than your jurisdiction.
We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes:
- We will update the "Last Updated" date at the top
- For significant changes, we will notify you via email or app notification
- Continued use of the app after changes constitutes acceptance of the new policy
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Compliance
Running Cart is committed to compliance with:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Shopify's API Terms of Service
- Other applicable data protection laws